Purple Ink Graphics & Designs
The Design Process

Questionnaire, Ordering and Scheduling

From your answers on the questionnaire we will be able to have more of an idea of the scope of your project and your needs so we can give you a price quote for your project and a tentative start date.
It is important to note that the price quote you receive is based on the scope and complexity of your project and the estimate of the time it will take us to complete it. We come up with this estimate from the design questionnaire you have filled out and any other information we have collected from you about your project. This is an initial price quote. If after payment is made and work is started you decide to change the scope of your project, add any extra services or you misrepresented your needs on the design brief, you will be billed (usually upon project completion) for any extra services and time incurred over the initial estimate.

Payment is due prior to the start of any work. It is used to seal your place in your designer’s queue. Your designer will bill you and no work will begin until payment is received. Depending on your project, you will need to pay 50 – 100% of the price quote. If partial payment is made up front, the final payment will be due upon project completion before complete control is handed over from designer to client. PayPal is preferred however we may also accept checks or money orders.

After payment is made, you will be contacted regarding when we will be able to start your project. Please be advised this may be anywhere from a few days to a few months away depending on our current work load. Designs are completed in the order in which they are received. Rush orders are possible however, there will be a 20% price increase.

Design, Installation and Testing

The Design and Installation process time is dependent on the scope and complexity of your project

We will work with you and your answers from our design questionnaire to create a mock-up of your new website which we will send to you for your suggestions and/or approval. Design includes up to two full mock-ups and up to 4 minor revisions to the final mock up. It is very important that, after the first mock-up, you list every change that you wish to be made for your final mock-up so that we may complete the design to your satisfaction.

After your final mock-up is complete and approved by you, the installation process begins. Your designer will need any pertinent information necessary to install your new design (i.e. web host log in information, ftp username and password, etc.).

You will have a chance once the design is installed to list any minor changes you wish to be made. Imagery and layout cannot be changed at this point as that was approved by you in the mock-up stage however smaller changes may be made such as link and text colors, margins, etc. Please list all changes, and we will try to implement your requests. Your designer reserves the right to say when you have exhausted their services, so please stay within reason.

Once all final changes have been made and you have approved everything your designer will test out your new design. Purple Ink Graphics & Designs cannot guarantee our designs will view correctly in every single browser and/or platform. We will do our best to ensure that your new design is functional in the latest versions of Internet Explorer and Firefox for Windows but cannot guarantee it will be the same for other browsers/platforms (especially older ones or ones in beta). If you use a different browser or platform, and would like a design done to meet that browser or platform’s specifications, please consult with your designer. (Additional fees may apply.)

Completion

Once your design is completely installed and everything is to your satisfaction you assume all responsibility of your site. If after completion you feel you need major revisions or additions to your project you will be put on your designer’s schedule as a new work order, and will have to wait in line behind any clients she may be already working with and will be billed accordingly.

However, you can always email your designer if you have questions or need help (again, within reason). We also offer website maintenance if you need continual help with your website. Please contact your designer for more information.

Please also see our Terms of Service page for more info.